Privacy Policy

Introduction

Welcome to Rui Haven Ltd’s privacy notice.

At Rui Haven, we are committed to respecting your privacy and safeguarding your personal data. This privacy notice explains how we manage your personal data when you visit our website (no matter where you access it from) and outlines your privacy rights, as well as how the law protects you.

We understand that privacy information can sometimes feel overwhelming, but it’s important to us that you are fully informed about your rights and how Rui Haven uses your data. To make this easier, this privacy notice is presented in a layered format, allowing you to navigate directly to the sections most relevant to you.

For further clarification on specific terms used, please refer to our Glossary.

For additional details about our use of cookies, please view our in-depth Cookie Information here.

Purpose of This Privacy Notice

This privacy notice is designed to provide clear information on how Rui Haven collects and processes the personal data you share with us, including any data provided through our website when you sign up for our newsletter, purchase a product, or participate in a competition.

Please note that this website is not intended for children, and we do not knowingly collect data relating to children. It is essential that you read this privacy notice alongside any other privacy or fair processing notices we may provide on specific occasions when collecting or processing your personal data.

This ensures you are fully aware of how and why we use your data. This privacy notice is intended to supplement those notices and does not override them.

Data Controller

Rui Haven Ltd is the controller and responsible for your personal data (collectively referred to as “company”, “we”, “us” or “our” in this privacy notice).

We are registered with the Information Commissioner’s Office (ICO).

We have appointed a Data Privacy Manager who is responsible for overseeing questions related to this privacy notice. If you have any questions about this privacy notice, including requests to exercise your legal rights, please contact the Data Privacy Manager using the details provided below.

Our Contact Details

Our full details are:
Rui Haven Ltd ( Company Number: 16188611)
For the attention of: Data Privacy Manager
Email address: privacy@ruihaven.com
Telephone number: 0203 488 0062

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance.

Personal Data

Personal data, or personal information, refers to any information about an individual that can be used to identify them. This does not include data where the individual’s identity has been removed (anonymous data).

We may collect, use, store, and transfer various types of personal data about you, which we have categorized as follows:

Identity Data: Includes first name, maiden name, last name or surname, username or similar identifier, marital status, title, date of birth, and gender.
Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
Financial Data: Includes bank account and payment card details.
Transaction Data: Includes details about payments to and from you and information about the products you have purchased from us.
Technical Data: Includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, and other technology on the devices you use to access our website.
Profile Data: Includes your username and encrypted password, purchases or orders made by you, your interests, preferences, feedback, and survey responses. This may also include demographic information such as your postcode, preferences, and other interests.
Usage Data: Includes information about how you use our website and products.
Marketing and Communications Data: Includes your preferences for receiving marketing communications from us and your communication preferences.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for various purposes. Aggregated Data may be derived from your personal data but is not considered personal data under the law, as it does not directly or indirectly identify you. For instance, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if Aggregated Data is combined with your personal data in a way that directly or indirectly identifies you, we will treat the combined data as personal data and handle it in accordance with this privacy notice.

Special Categories of Personal Data

We do not collect any Special Categories of Personal Data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, or genetic and biometric data. Additionally, we do not collect any information about criminal convictions or offences.

Passwords

Please note that we do not store your password in plain text. All passwords are encrypted, meaning we cannot view them. If you forget your password, we can process a request to reset it for you.

If You Fail to Provide Personal Data

In cases where we are required by law or under the terms of a contract to collect personal data, and you fail to provide the requested data, we may not be able to fulfill the contract we have or are trying to enter into with you (for example, to deliver a product you have ordered). If this occurs, we may need to cancel your order, but we will inform you of this at the time.

Data Retention

How Long Will Rui Haven Use My Personal Data For?

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including meeting any legal, accounting, or reporting requirements. Once the retention period has ended, your data will either be deleted or fully anonymised (as explained further below).

When determining the appropriate retention period for personal data, we take into account the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for processing the data and whether those purposes can be achieved through other means, as well as any applicable legal requirements.

In accordance with legal obligations, we are required to retain basic customer information (such as Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

In certain circumstances, you have the right to request the deletion of your data. For more details, please refer to section 9, “Request Erasure.”

Additionally, we may anonymise your personal data (so it can no longer be linked to you) for research or statistical purposes. In such cases, we may use this anonymised data indefinitely without notifying you further.

Your Legal Rights

Under data protection laws, you have several rights regarding your personal data. Please refer to the Glossary (“Your Legal Rights”) and our Data Subject Access Request Policy for further details about these rights:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.

If you wish to exercise any of these rights, please contact us at hello@ruihaven.com.

No Fee Usually Required

You will not be required to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in such circumstances.

What We May Need From You

To confirm your identity and ensure your right to access your personal data (or exercise any of your other rights), we may need to request specific information from you. This is a security measure to prevent unauthorized access to your personal data. Additionally, we may contact you to request further details to expedite our response.

Time Limit to Respond

We aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have made multiple requests, it may take longer. In such cases, we will notify you and keep you updated on the progress.

Direct Marketing

You have the right to request that we stop using your personal data for direct marketing purposes through any channel. We will always comply with your request. If your details have been shared with third parties, we will also inform them of your request to ensure compliance.

Lawful Basis

Legitimate Interest: This refers to our business's interest in conducting and managing operations to provide you with the best possible service, product, and a secure experience. Before processing your personal data for legitimate interests, we carefully consider and balance any potential impact on you (both positive and negative) and your rights. We ensure that our interests do not override the impact on you unless we have your consent or are otherwise required or permitted by law.
Performance of Contract: This means processing your data when it is necessary to fulfill a contract you are a party to or to take steps at your request before entering into such a contract.
Compliance with a Legal or Regulatory Obligation: This involves processing your personal data when it is necessary to comply with a legal or regulatory obligation to which we are subject.
Consent: This refers to your clear and unambiguous agreement to the processing of your data. Consent must be provided in a clear, intelligible, and easily accessible form, using plain language. Where written consent is required, it must be distinguishable from other matters. You have the right to withdraw your consent at any time.

Third Parties

External Third Parties

We may share your personal data with external third parties, including:

Service Providers (acting as processors):
- Operational companies that assist with order fulfillment, such as delivery partners and couriers. If your order requires delivery outside the EEA, your data may be shared with third parties to facilitate delivery.
- Direct marketing companies that manage electronic communications and conduct data analysis, surveys, or research
- Google and Facebook: Used to display products that may interest you while browsing the internet, based on your marketing consent or acceptance of cookies. For more details, see our Cookies Policy.
IT and systems administration service providers, including hosting services.

If you would like an up-to-date list of all our data processors, please contact us at hello@ruihaven.com.

Professional Advisers: Includes lawyers, bankers, auditors, and insurers (acting as processors where necessary) who provide consultancy, legal, banking, insurance, and accounting services. They may operate in jurisdictions where we supply products to consumers and corporate customers.
HM Revenue & Customs, Regulators, and Authorities: These entities (acting as processors or controllers) may require reporting of processing activities in certain circumstances. They are based in the United Kingdom and operate under legal and regulatory frameworks.

Accessibility Statement for Rui Haven

This is an accessibility statement from Rui Haven Ltd.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Rui Haven is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Feedback

We welcome your feedback on the accessibility of Rui Haven. Please let us know if you encounter accessibility barriers on Rui Haven:

E-mail: hello@ruihaven.com

We try to respond to feedback within 2 Working Days.

Privacy Policy

Sign up for 10% off your first purchase and monthly wellness updates and exclusive offers! Join our community now!